Refund Policy
At Restore & Ground, we take pride in the quality of our wellness products and the satisfaction of our customers. We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure that your shopping experience with us remains positive.
Please read the following terms carefully to understand our refund policy:
Timeframe for Returns & Refunds
Customers have 14 calendar days from the delivery date to request a return or refund. Requests made after this period will not be eligible for a refund or exchange.
Conditions for a Refund
To be eligible for a return or refund, products must:
- Be unused and in the same condition that you received them.
- Be in the original packaging with all labels, tags, and seals intact.
- Be accompanied by the original receipt or proof of purchase.
⚠️ Please note: Opened or used products, as well as items purchased during a sale or at a discount, are not eligible for a refund.
How to Request a Refund
To initiate a return or refund, please contact our Customer Service team at support@RestoreandGround.com with the following details:
- Your full name
- Order number
- Date of purchase
- Reason for return
- Photos of the product (if damaged or defective)
- Our team will review your request within 48 hours and provide you with further instructions.